Tuesday, 25 June 2013

MAHATMA GANDHI'S DEFINITON ABOUT A CUSTOMER

 ""A customer is the most important visitor on our premises.

He is not dependent on us; we are dependent on him.

He is not an interruption in our work; he is the purpose of it.

He is not an outsider in our business; he is a part of it.

We are not doing him a favour by serving him; he is doing us a favour

by giving us an opportunity to do so. "

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